Last updated: August 31, 2024
1.product Payment
1.1. Payments for products available on our Platform can be made using the following payment methods: VISA, Mastercard and other alternative payment methods if applicable.
1.2. To enroll in a product, the customer selects the desired course on the Platform and proceeds with the payment through a secure payment gateway.
1.3. During the payment process, customers must enter their payment card information, including the card number, expiration date, and CVV code. This payment data is secured and not stored on the Platform’s servers.
1.4. After the payment is successfully processed, the customer will receive an electronic confirmation sent to the email address provided during registration. This confirmation will include details of the purchased product, along with the start date and time, as well as the amount paid.
2. product Refund Policy
2.1. Refunds for products are available under the following conditions:
2.1.1. product fees are refundable if the refund request is made no later than one week before the course start date. In such cases, the customer will receive a refund of 50% of the course fee.
2.1.2. Refund requests made less than one week before the start of the product will not be accepted, and the product fee will be non-refundable.
2.1.3. Once the product has commenced, refunds will not be provided, and the responsibility for non-attendance lies solely with the customer.
2.2. To request a refund, the customer must contact our support team using the contact form on the Platform or via the email address provided on our website.
2.3. Customers need to provide their order number and contact details when requesting a refund. The refund request will be processed within 5 business days.
2.4. Once a refund is approved, the amount will be credited back to the original payment card within 10 business days.
2.5. The Provider is not responsible for delays in refund processing that are due to the operations of banks or payment processors.
3. Exceptions and Additional Conditions
3.1. Refunds will not be issued if the product is canceled or rescheduled due to circumstances beyond the Provider’s control, such as natural disasters or other force majeure events.
3.2. The Provider reserves the right to alter product content or scheduling and will notify customers of significant changes in a timely manner. If major changes occur, customers may request a full refund, provided they cancel their enrollment before the course begins.
3.3. Any rights and obligations not covered by these Policies will be governed by the applicable laws of the country in which the Provider is registered.
4. Contact Information
For any questions regarding payments or refunds for products, customers are encouraged to contact us via the email address provided on the Platform.
These payment and refund policies are an integral part of the Enrollment Agreement and apply to all customers of the Platform.
